Thursday, 13 September 2018

Customer Services Assistant Job Reference: 532 Louth

Job Title:             Customer Services Assistant                       Job Reference: 532
Location:             Louth
Job Type:             Full-time 6 month contract may become permanent
Salary:                  £8.08 per hour
Duties and Responsibilities
·         Support the sales effort and respond to customer inquiries and problems via phone or email
·         Communication with customers should be prompt, knowledgeable, courteous and professional
·         If the representative is unable to resolve the issue, he refers it to a more senior representative, specialist or supervisor.
·         Process orders, track them, coordinate with other departments and may expedite delivery.
·         Manage any re-orders, returns or refunds to customers      
·         Conduct follow-up calls to customers to ensure that               the service met their needs and                respond to any lingering questions         
·         Maintain customer services documentation.
·         Process orders and queries within agreed time limits and targets     
·         Any                other ad hoc duties       

Education and/or Work Experience Requirements
·         Good interpersonal and written communication skills             
·         Must be able to multi-task and solve problems in a fast-paced environment               
·         Proficiency  with FM Software, customer online bespoke order systems and Royal Mail or alternative systems                       
·         Accuracy and good attention to detail           
·         A positive and flexible attitude         
·         A keen willingness to learn  and improve your skill base
·         English literate.        
·         No  job should be too small for you
·         The ability to manage targets                             

Physical  Requirements
·         Ability to safely and successfully perform the essential job functions consistent with agreed job description and        duties
·         Ability to maintain regular, punctual attendance       

If you are a good team player with the above skills, great attention to details, hard working with a passion to succeed. Please send your CV with covering letter stating why you are the right person to fill this position, to

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